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Feb 07, 2019 at 05:18 PM

Hill's Prescription Diet Food Recall

By St. Francis Pet Clinic

Hill’s Pet Nutrition Voluntarily Recalls Select Canned Dog Food for Excessive Vitamin D

Update January 31, 6:30 pm CST:           

Hill’s Pet Nutrition is voluntarily recalling select canned dog food products due to potentially elevated levels of vitamin D. While vitamin D is an essential nutrient for dogs, ingestion of elevated levels can lead to potential health issues depending on the level of vitamin D and the length of exposure, and dogs may exhibit symptoms such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, and weight loss. Vitamin D, when consumed at very high levels, can lead to serious health issues in dogs including renal dysfunction. Pet parents with dogs who have consumed any of the products listed and are exhibiting any of these signs should contact their veterinarian. In most cases, complete recovery is expected after discontinuation of feeding.

In the United States, the affected canned dog foods were distributed through retail pet stores and veterinary clinics nationwide. No dry foods, cat foods, or treats are affected.

Pet parents who purchased the product with the specific lot/date codes listed should discontinue feeding and dispose of those products immediately or return unopened product to your retailer for a refund. For more information, please contact Hill's via our website or at 1-800-445-5777. 

Hill’s Pet Nutrition learned of the potential for elevated vitamin D levels in some of our canned dog foods after receiving a complaint in the United States about a dog exhibiting signs of elevated vitamin D levels. Our investigation confirmed elevated levels of vitamin D due to a supplier error. 

We care deeply about all pets and are committed to providing pet parents with safe and high quality products.  Hill’s has identified and isolated the error and, to prevent this from happening again, we have required our supplier to implement additional quality testing prior to their release of ingredients.  In addition to our existing safety processes, we are adding our own further testing of incoming ingredients. 

For further information, please contact Hill’s Pet Nutrition, Inc. at 1-800-445-5777 Monday-Friday during the hours of 9am-5pm (CST) or at [email protected]

This voluntary recall only impacts canned dog food and primarily in the United States. It is being conducted in cooperation with the U.S. Food and Drug Administration.  Impacted products outside of the United States will be subject to separate notices on the country-specific website.  If you are outside of the United States, please check your own country’s Hill’s website for more information.

SKU and Date Code/Lot Code Locations on Impacted Canned Dog Food Products:

Hill’s recognizes that pet parents may have concerns about the health of their pets. All pets should be assessed on a case-by-case basis to evaluate their individual health, to gain an understanding of how much voluntarily recalled product they may have consumed and over what period of time, and to assess any health risks they may face.

To support veterinarians in their relationship with their clients and their pets and as an expression of our empathy for pet parents, Hill's will evaluate, on a case-by-case basis, requests for reimbursement of veterinary fees including specific diagnostic tests and treatment for dogs who have eaten the voluntarily recalled diets and the veterinarian recommends diagnostic tests and treatment for Vitamin D Hypervitaminosis.

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Call us toll-free from anywhere in North America at: 1-800-445-5777 from 8 a.m. to 5 p.m. CST, Monday through Friday.

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